Support
We've got you.
Something not working, or an idea that would make NanaiNest better? Send a message — every one is read by the person who makes the app.
Contact
Reach out
- Emailnico.esg.rey@gmail.com
- MakerNico Esgeb
- Based inLondon, United Kingdom
- Response timeWithin 2–3 days
Bug reports
What to include
- Your device — e.g. iPhone 14, iPad Air
- iOS version — e.g. iOS 17.4 (Settings → General → About)
- App version — shown at the bottom of the Account panel
- What happened — the steps you took and what you expected
FAQ
Common questions
Is NanaiNest free?
Yes — completely free. No ads, no subscriptions, and no in-app purchases. Focus, hatch eggs, and build your collection at no cost.
Do I need an account?
No. You can use NanaiNest as a guest with no sign-up. Creating an account (Sign in with Apple or email) simply saves your eggs, spheres, and card collection to the cloud so they sync across your devices and are never lost.
Why does NanaiNest ask for the microphone?
Microphone access is optional. It lets the on-screen spheres react to live sound around you — claps, voice, nearby music. Audio is processed in real time on your device and is never recorded, stored, or sent anywhere. Deny it and the app works normally.
How do I delete my account?
Open the Account panel and tap Delete Account at the bottom. After a short confirmation, your account and all associated data are permanently removed from our systems. This can't be undone.
Does it work offline?
Yes for the essentials — the soundscape, timer, notes, tasks, and your spheres all run offline. Signing in and syncing your collection to the cloud needs an internet connection.
Which devices are supported?
NanaiNest runs on iPhone and iPad with iOS 16 or later.
Still stuck?
Drop a line and we'll help you out.